Customer Experience Analyst (Contract)

Location:
Washington , District Of Columbia

Employment Type:
Contract

Specialty:
Marketing Analytics

Job Number:
#1622

Job Description

Drive CX Innovation for DC-based National Association

TorchLight seeks a data-driven, insight-oriented Customer Experience Analyst for a national association based in Washington, D.C. The CX Analyst will help develop and execute test strategies and is responsible for end-to-end implementation of test concepts that drive innovation and ROI. He or she will manage a range of projects and ensure that stakeholders receive ongoing communication and reports that support customer experience innovation.

Responsibilities

  • Drive CX testing strategy and implementation including test concepts and design, goal setting, set up, reporting/analysis and optimization
  • Manage data tracking on CX tests and campaigns and identify other data points necessary to optimize customer experience
  • Create effective and useable reports, dashboards and related communications and disseminate to all relevant stakeholders
  • Perform data analysis and synthesis on large data sets and develop clear, actionable insights for internal audiences
  • Manage data and analysis related projects including CX testing, optimization and reporting, ensuring that deadlines and deliverables are met
  • Maintain project communication including reporting out on project status and issues to relevant partners
  • Provide QA related to data integrity and accuracy.

Requirements

  • 5+ years of experience in a data-driven customer experience role
  • Experience with A/B and multivariate testing
  • Working knowledge of data visualization tools including Adobe Analytics and Tableau
  • Highly analytical with ability to use data-driven insights to drive decision-making
  • Strong project management skills
  • Collaborative approach and ability to communicate/manage complex sets of stakeholders
  • B.A./B.S.

Additional Information

TorchLight matches qualified candidates like you with marketing, communications, creative, and digital roles that are a professional and cultural fit. We can help you find a new position at a variety of exciting organizations that match your career goals and aspirations. Whether you are interested in contract, contract-to-hire, or permanent positions, we are 100% committed to ensuring that you have a positive candidate experience and to helping you succeed in your next career move. Benefits for Contractors In addition to competitive compensation, TorchLight offers our contractors industry-leading benefits like medical insurance and 401(k) plans. Contact us for more information.

Apply Now

Providing your ideal salary will help TorchLight Hire better match you with opportunities.
Attach a resume file. Accepted file types are DOC, DOCX, PDF, HTML, and TXT.

We're currently uploading your application which may take 20-30 seconds. Thanks for your patience.

Apply Now

Related Jobs

Didn't find the right job? Let us help!

Upload your resume, and we'll find the jobs that are the best match for you.

Upload My Resume